Discover how you can increase engagement, generate more sales, enhance customer experience, and streamline processes in the travel industry with the Eddy AI assistant chatbot.
In the travel industry, AI-powered chatbots are usually used as digital customer service agents. The travel chatbots act as the first point of contact for users and provide helpful information or intelligent answers to questions. The Eddy AI chatbot works through text-based chat communication, but may also work through voice messages on various social media platforms such as Facebook, Messenger, Instagram, WhatsApp, and Telegram.
5 Benefits of AI Chatbots for Travel Companies
Using chatbots have many advantages. It helps hotels, airlines, tour agencies, rental car providers, and destination marketers provide prompt, personalized services to their clients.
1. 24/7 Customer Support
The artificial intelligence (AI) Eddy chatbot deflects inquiries, minimizes response times, and increases customer satisfaction.
An AI chatbot can easily cope with common questions and will be able to do so at all times of the day. Unlike employees, a chatbot will be continuously available at all times, even when the staff is busy or not at work. It enhances the brand recognition and provides 24/7 customer support improving the overall user experience. With Eddy AI, you can grow your customer base and improve loyalty through innovative chat and voice-based travel search features.
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2. Create a Personalized Experience
Chatbots are a fantastic way to improve customer service and enhance the clients traveling experience. The Eddy AI chatbot can be used on a company’s website, mobile apps, social media and messaging platforms. It can present users with the best travel offers and respond with relevant information instantly, maximizing the chances of success.
This means travel bots powered by conversational AI can make your customers happier while also growing your checkbook.
3. Multilingual Funcionality
The travel and tourism industry occurs on a global scale. People who speak a wide range of languages may wish to use the products or services that a travel company can offer. Offering multilingual support, the Eddy AI chatbot can be invaluable to users from all parts of the world.
The Eddy AI bot can understand user messages in over 80 languages already. Regardless of the language the customer speaks, Eddy AI will provide quick and effective support. Chatbots can also use more languages than any human staff ever will.
See how the Eddy AI chatbot works in various languages:
4. Error-Free Experience
The chatbots also leave little room for error. Because they work based on carefully planned databases and algorithms, they can instantly provide up-to-date and accurate answers to customer queries.
Unlike humans, chatbots don’t get distracted or forget important details. This means customers will always get the answer they need when they need it and in less time.
5. Reduce Business Costs
Now that you have seen how chatbots can improve your business in many aspects, let’s see how they can reduce business costs. Because, in the end, cost efficiency is one of the main pillars of a company’s success.
Chatbots don’t need to work in shifts, don’t ask for vacation, and don’t care about time zones. They can work 24/7 as noted.
The Eddy AI chatbot will assist your travelers and free up the time for your employees to concentrate on other important tasks. By using a bot as a service all functionalities mentioned above can help reduce business costs and increase revenue.
All in all, it’s your time to find out how to use chatbots to your advantage in your travel business!
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