Answers with receipts.
Every answer comes from your approved content and cites it, with a link to the exact Learning Track, article or moment in a video.
Learning couldn’t be simpler.
Eddy gives every customer, partner, employee and frontline worker their own Conversational Learning™ agent. They ask by text, voice, Slack or Teams, and Eddy answers, coaches, enrolls and follows up.
- No app to download
- Only what they should see
- Answers with sources
9:41
EddyA store associate, hands full at the returns counter.Early access
Built on Continu, the learning platform trusted by
Our point of view
The best LMS is the one learners never see.
People shouldn’t have to go find training. Eddy brings it to the chats, apps and phones they already use, and Continu does the work behind the scenes: content, permissions and the record of everything learned.
Before Eddy With Eddy
With EddyLog into a portalText a question
Sit through 45 minutesLearn what you need in two minutes
One path for everyoneA plan built for you
Completed means clicked throughCertified means you proved it
Reports on who finishedInsight into what people ask and can do
One agent, four jobs
More than answers.
Eddy answers, acts, follows up, and shows you what happened.
Books the workshop.
Ask once. Eddy finds a Workshop session that fits your calendar, checks seats, enrolls you and sends a reminder before it starts.
Follows up first.
When something is due, a policy changes or someone gets stuck, Eddy reaches out on the channel they actually read.
Shows what’s working.
See what people ask, where your content has gaps, and which completions Eddy drove.
Learning artifacts
Not a catalog. A plan with your name on it.
Ask Eddy for help with a goal and it builds a living plan from what Continu knows about you: your role, what you’ve finished, your skills and your manager’s notes.
Coming soonFor Maya, Harbor Market
Your path to shift lead
About 37 minutes of learning, one shadow shift, then your certification.
1 of 4 done
Your plan
- Opening and ClosingLearning Track · 15 min
Your newest skill, and the first thing a shift lead owns.
- Cash Office BasicsArticle · 12 min
Builds on your strong register work, so it should go fast.
- Coaching on the FloorVideo · 10 min
Your manager says you already help new hires. This makes it official.
- Shadow a Closing ShiftOn the job · 4 h
See a full close before you run one yourself.
Prove it: Shift Lead Certification
Voice role-play, 15 minutes, verified credential
Agents
Build custom agents, trained on what you know.
Create agents inside Eddy for whatever your people need help with: a coach for tough conversations, a product expert for technical walkthroughs, or a guide to your company’s point of view. Pick the sources, set the style, choose who can use them.
Coming soon
Deal CoachAgent · Northwind Sales
Live- Expertise
- Discovery, objection handling and negotiation
- Trained on
- 42 top-rep call recordingsNegotiation PlaybookPricing Guide
- Style
Coach. Test. Certify.
Completion isn’t competency.
Eddy coaches with practice and role-play, verifies the skill in a scored conversation, and tells each manager exactly what to coach next.
Coach
Practice out loud. Role-play a customer, rehearse a pitch, and get feedback that quotes what you actually said.
Test and certify
Realistic scenarios with follow-up questions, graded criterion by criterion with quoted evidence. Close calls go to a human reviewer.
Coach the coach
Eddy reaches out to managers with what each person should practice next and a moment on shift to watch it. Their sign-off builds a skills profile for the whole team.
Returns Desk certification · scenario 2 of 4 Voice
- Applies the no-receipt return policyMet
“I can do store credit once I look up your purchase.”
- Calms an upset customerCoach next
“Sorry, that’s just the policy.”
Eddyto Sam Rivera, store managerMaya has the returns policy down. Calming upset customers is her next step. Want to watch one return with her on Thursday’s shift? I’ll send you two things to look for.
Schedule for ThursdaySign off now
Verified credentialReturns Desk Certified
Coming soon Certify and manager coaching are in development with lab partners. Join the lab
For admins
Measure what moves the business. Build from wherever you work.
Every question, action and certification becomes data you can use, and the Continu MCP server brings it into your AI tools.
See what people need.
The questions people ask, where your content falls short, and which completions and certifications Eddy drove, by team, region or audience.
Tie learning to outcomes.
Connect certifications and activity to the numbers leaders watch. Push results to your CRM or warehouse, and see what changes.
Continu MCP: your learning platform, inside your AI tools.
Admins ask Claude, ChatGPT, Gemini or any MCP client to build a Learning Track from a PDF, write the Assessment, or answer "which regions are behind on certification?" No dashboards to learn.
Works with
- Claude
- ChatGPT
- Gemini
- and any MCP client
December 2026 Content creation, read and analytics
Under the hoodEddy is the front door to learning.
Eddy is the front door to learning.
Continu orchestrates everything behind it.
Content, people, permissions and progress all live in Continu, so every conversation knows who’s asking, what they’ve finished and what they’re allowed to see.
Where people are
- iMessage
- Voice
- Slack
- Microsoft Teams
- Chrome extension
- Eddy mobile app
EddyAnswers · acts · follows up · coaches
The orchestration layer- Context
Role, team, region, language and what each person has finished.
- Content
Learning Tracks, Journeys, articles and videos, plus what your agents are trained on.
- Permissions
Smart Segmentation™ means everyone sees only what they should.
- Measurement
Every question, action and completion lands in one place.
Synced with your HRIS, CRM, help desk, Google Drive and OneDrive
Questions
The short answers.
Do I need Continu to use Eddy?
Eddy runs on Continu, and we set that up for you. Already on Continu? Eddy plugs straight into your content and people. If not, we bring them into Continu as part of getting Eddy live, and your learners never have to see it.
Which channels are available today?
Slack, Microsoft Teams, Chrome and the web are available now. Voice and iMessage are in early access. WhatsApp and a dedicated Eddy app are next.
Can Eddy enroll people in Workshops?
Yes. Eddy reads your Continu Workshops, so when someone asks for training or something comes due, it finds a session that fits their schedule, checks seats, enrolls them and sends a reminder before it starts.
How does Eddy avoid making things up?
Eddy only answers from your approved content, respects each person’s permissions, and cites its sources. If it doesn’t know, it says so.
What is a learning artifact?
A personal plan Eddy builds when someone asks for help with a goal, using their role, completed training, skill levels and manager notes. It updates as they learn and ends in a certification.
What are agents?
Custom agents you build inside Eddy, trained on the sources you choose, such as a sales coach, a product expert for technical walkthroughs, or a guide to your company’s point of view. They are the next step for Continu Experts.
Can Eddy certify skills?
That is where Eddy is heading: practice and role-play, then a scored scenario check by text or voice and a verifiable credential. Certify is in development with lab partners.
Is Eddy secure?
Eddy runs inside Continu’s SOC 2 Type II and GDPR-compliant platform, and every channel is opt-in and admin-controlled. How Eddy handles security.
The Eddy Lab
Help build the agent your people will actually use.
We are piloting voice, iMessage and agentic actions with a small group of companies before general release. Lab members get early access, a direct line to the team building Eddy, and a real say in what ships next.