Lithuanian Airports Integrate Eddy AI Assistant

Lithuanian Airports Integrate Eddy AI Assistant

We are excited to announce that Lithuanian Airports has integrated the Eddy AI assistant! It is now available on Vilnius Airport, Kaunas Airport, and Palanga Airport websites. Try it out:

Vilnius Airport integrates the Eddy AI travel assistant-chatbot
Kaunas Airport integrates the Eddy AI travel assistant-chatbot
Palanga Airport integrates the Eddy AI travel assistant-chatbot

Lithuanian Airports will offer a record number of new destinations this summer. Holiday seekers can choose from almost 80 direct flight routes from the country’s airports. Starting today, the artificial intelligence (AI) travel assistant developed by Eddy AI will help people seamlessly plan their trips. Lithuania is one of the first countries globally to have an AI-powered travel assistant on national airport websites.

The fully automated AI assistant allows travelers to use natural language to search and book the best travel deals without the need to enter search criteria in cumbersome search forms. Instead, travelers can search flights, accommodation, tours, and activities by messaging the digital assistant in the chat available on airport websites.

According to Rasa Petraitienė, Head of Customer Experience at Lithuanian Airports, the rising demand for air travel as countries loosen restrictions prompted them to look for additional tools to ease the travel-planning process.

“Our goal is to help travellers navigate the abundance of information regarding today’s travel rules and regulations. Fuelled by rising vaccination rates and with many countries opening up, we are happy to offer an additional tool that makes planning for your next trip simpler,” said Rasa Petraitienė.

Edmundas Balčikonis, Co-Founder and CEO at Eddy AI, added:

“After spending tiring months in lockdown, people are eager to return to travel. We are thrilled to have an opportunity to work with Lithuanian Airports and help travelers plan a perfect holiday abroad simply by messaging the AI assistant.”

The AI travel assistant integrates with,, GetYourGuide, and other leading travel companies. Cutting-edge technology for natural language understanding (NLU) is powering the digital assistant. After receiving a message, the AI-powered chatbot automatically understands what people are looking for and responds with the best travel offers in seconds.

Here are a few examples of potential travel searches:

  • Flights from Vilnius to London next month for 2 passengers
  • 5 star hotels in Dubai on August 20-25 with a swimming pool
  • Apartments in Amsterdam next weekend
  • Private tours in Lisbon

Eddy AI travel assistant chatbot integrated on Vilnius Airport website

Visit one of the Lithuanian Airports websites and click on the robot icon in the bottom corner of your screen to try the AI-powered travel assistant:

About Lithuanian Airports
The network of Lithuanian Airports includes three air gates in Vilnius, Kaunas and Palanga. In 2020, Lithuanian Airports handled 1.8 million passengers and 30,000 flights; 72 direct routes were offered.

About Eddy AI

Eddy AI is a fully automatic assistant chatbot powered by artificial intelligence. The AI assistant is available 24/7 to help the visitors of your website, Facebook Page, Instagram, and other channels. By simply chatting, visitors will get product offers and answers to frequently asked questions in real-time. Learn more.




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